🔧 RingCentral On-Hold Playlist Upload
✅ Step 1: Log in to the Website Portal
Go to the RingCentral Admin portal.
Sign in with your Admin credentials.
✅ Step 2: Navigate the Phone System Settings
At the top, select “Phone System”.
Click the Groups dropdown, then Call Queues.
✅ Step 3: Locate the Hold Music Section
Select the call queue you want to modify.
(*Updating the two call queues, "English Sales" and "English Service", should be sufficient for most configurations*)
Click on the Greeting & Hold Music dropdown.
✅ Step 4: Upload Audio File
Click the “Edit” button next to Hold Music.
Choose: "Custom"
Click Upload and select your audio file.
Make sure the Hold Music checkbox is enabled
✅ Step 5: Save Your Changes
After uploading, click “Done”, and then “Save”.
Your new on-hold music will take effect immediately or shortly thereafter.
Related Articles
Creating, editing and downloading your on hold playlist
Login to "My Account" To download new hold messages via the AceStudio, you must first log into our website: https://acemybrand.com/my-account. If you do not know your password, click "Lost your password?" underneath the login button: Access the ...
Allstate Approved On Hold Library
AGENT VALUE IN PERSON What’s it mean to be IN good hands? It means you have a local expert agent who can be there for you in person when you need it. Your Allstate Agent, [INSERT AGENT NAME], can help you choose coverage that’s right for you. And if ...
Using the AceStudio to Download Featured Playlists
Login to "My Account" To download new hold messages via the AceStudio, you must first log into our website: https://acemybrand.com/my-account. If you do not know your password, click "Lost your password?" underneath the login button: Access the ...
Fonality (Trixbox)
Login & Navigate to the Music On Hold Page Administering the premise-based Fonality Trixbox system is very similar to working with the cloud-hosted Fonality (NetFortis) system. The portal looks almost identical, but it is found at a different web ...
Fonality (NetFortris)
Login & Navigate to the Music On Hold Page You can control the Fonality cloud-based system by logging into the Fonality portal. You must use your admin Fonality login (generally starts with the word "admin" followed by 5-7 numbers). Your server ...